Ongoing Covid-19 regulations are still ongoing within our Practice
We are a professional, patient focused, private dental practice located in Penrith town centre, here for you & your family.
Meet Our Team
Dentist & Practice Owner
GDC number: 72244
Isabelle Nicoll BDS qualified 1996 in the prominent Karolinska Institute, Stockholm, Sweden. A good communicator and makes anxious patients feel at ease. Combining her general dentistry skills with special interests such as cosmetic and prosthetic dentistry.
Isabelle's hobbies include acting, reading and keeping fit. Living in the Lake District family life revolves around the outdoors.
Assistant Practice Manager, Dental Nurse & Cross Infection Lead
GDC number: 222910
Sally Loveridge qualified as a dental nurse in 2012. Her training was carried out at Carlisle College and she has worked in practice since leaving school at 16 years old. Sally joined our practice in January 2015.
As well as Isabelle she makes patients feel at ease and is very passionate about her job.
From her dental nursing to administration, Sally is a highly skilled team member.
When not in work she enjoys walking, cooking and spending time with her family and friends.
Dental Technician, Practice Manager, Complaints Manager & Practice Owner
GDC number: 133142
John Nicoll is the Dental Technician who runs the Denture Studio. Qualifying from Cardiff UWIC in 1996 he is also the co-founder of Nicoll`s Dental Practice.
His expertise in producing and creating life like natural looking dentures means patients will always be in safe hands when the time comes for a replacement set.
A keen cyclist and runner, fitting in family takes top of the podium for John.
All email enquires are responded to within working hours
General Dental Council Standards (GDC)
There are nine principles registered dental professionals must keep to at all times.
As a GDC registrant we must:
At Nicoll's Dental Practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When a patient is not satisfied with our service at any given point, it will be dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to a complaint in a way in which we would want our complaint about a service to be handled. We learn from any error and we respond to patients' concerns in a caring and sensitive way.
Making A Complaint:
If you wish to make a complaint or simply let us know how we could have done better, please contact John Nicoll, our Complaints Manager:
- By telephone - 01768 867399
- By email - firstname.lastname@example.org
- By letter - John Nicoll, The Old Observer House, Rowcliffe Lane, Penrith, Cumbria CA11 7BA
- In person - At the practice
If you contact the practice to make a complaint and the Complaints Manager is not
available, we will arrange a convenient time for them to contact you. We will ask you for brief
details of your complaint so that the Complaints Manager can gather any useful information
before contacting you.
Information for you:
- We will acknowledge your complaint within 3 working days
- If the complaint takes longer than expected we aim to keep you updated every 10 days
If you are not satisfied:
If your complaint was about your dental treatment and you are not satisfied with the result of
our investigation, you can take up the matter with a relevant external organisation:
For complaints about private treatment:
Address: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ
Telephone: 020 8253 0800