• Meet Our Team


    Isabelle Nicoll

    Dentist & Practice Owner

    GDC number: 72244


    Isabelle Nicoll BDS qualified 1996 in the prominent Karolinska Institute, Stockholm, Sweden. A good communicator and makes anxious patients feel at ease. Combining her general dentistry skills with special interests such as cosmetic and prosthetic dentistry.

    Isabelle's hobbies include acting, reading and keeping fit. Living in the Lake District family life revolves around the outdoors.

    Sally Loveridge

    Assistant Practice Manager, Dental Nurse & Cross Infection Lead

    GDC number: 222910


    Sally Loveridge qualified as a dental nurse in 2012. Her training was carried out at Carlisle College and she has worked in practice since leaving school at 16 years old. Sally joined our practice in January 2015.

    As well as Isabelle she makes patients feel at ease and is very passionate about her job.

    From her dental nursing to administration, Sally is a highly skilled team member.

    When not in work she enjoys walking, cooking and spending time with her family and friends.

    John Nicoll

    Dental Technician, Practice Manager, Complaints Manager & Practice Owner

    GDC number: 133142


    John Nicoll is the Dental Technician who runs the Denture Studio. Qualifying from Cardiff UWIC in 1996 he is also the co-founder of Nicoll`s Dental Practice.
    His expertise in producing and creating life like natural looking dentures means patients will always be in safe hands when the time comes for a replacement set.
    A keen cyclist and runner, fitting in family takes top of the podium for John.

  • Patient Membership Plan

    A person's smile is critical for people's perceptions. A smile transmits confidence and professionalism even if you’re faking it. When you project a positive vibe, people assume you’re friendlier and have better leadership skills.

    £17.50 per month - Direct Debit

    Membership Plan Benefits

    Oral health examination every 6 months including treatment plan and written estimate

    Oral hygiene visit every 6 months including scale and polish

    Oral health advice

    Dental bone level check

    Any necessary x-rays

    20% discount on all dental treatments including laboratory work

    20% discount on additional hygiene visits

    Emergency dental accident/trauma cover (UK and Worldwide*)

    Redundancy Protection for your monthly payments (up to 12 months*)

    Free dental emergency 24-hour call out service

    Children under the age of 16 get free dental check ups every 6 months

  • Treatment Prices

    We are constantly monitoring our prices in order to remain competitive. All patients will receive a treatment plan, after there initial new patient examination. No payment will be asked for until treatment is commenced, although certain treatment will require a deposit or part payment at the start.

  • Dental Emergency

    At Nicoll's Dental Practice we operate a during work hours and out of hours emergency service for registered and non-registered patients. If you have a Dental Emergency please contact us.

    If you are a member of our Practice Plan and are away from home with a Dental Emergency then remember you may be covered, if you have any queries with regards to this then please contact the Practice on 01768 867399 or alternatively contact Practice Plan directly on 01691 684120.

    What is classed as a Dental Emergency?

    - Swelling

    - Bleeding

    - Trauma

    - Severe Toothache


    Contact us for an emergency appointment

    Telephone: 01768 867399

  • Our Denture Lab & Studio

    At Nicoll's Dental Practice we have our own Denture Lab & Studio with a Lab Technician on site. So having these on site has a lot of benefits to you as a denture patient, including...

    - Denture repairs within 20 minutes

    - New dentures made with a personal, bespoke touch

    - Lost a tooth? Have the gap filled the same day with a new denture

    ... & many more advantages


    John Nicoll

    Senior Lab Technician & Partner

    Enter your details below if you would like a free telephone consultation for new bespoke made dentures
  • Dental News & Blog

    Keep up with the latest Dental information

    Only 12% of Brits have been brushing their teeth twice a day since the COVID-19 lockdown, it has been revealed. Almost half (44%) admitted brushing just once a day and 18% said they do not brush their teeth on a daily basis. This is according to new research carried out by Floe Oral Care....
    New research finds that one in ten (10%) children leave primary school without essential life skills, like brushing their teeth1. The study, conducted by Tic Watches, involved 500 parents and revealed that this essential oral health skill is just one of a number of basic skills that thousands of...
    More than half (58%) of Brits feel having bad teeth would negatively affect their confidence at work. Women were more self-conscious, with 67% saying poor oral health would affect their confidence, compared to 49% of men. Generation Z are the age group most conscious of their teeth, with 69%...
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  • Contact Us

    All email enquires are responded to within working hours

    The Old Observer House, Rowcliffe Ln, Penrith CA11 7BA
    Monday 8:30am-4:30pm
    Tuesday 8:30am-4:30pm
    Wednesday 8:30am-4:30pm
    Thursday 8:30am-4:30pm
    Friday 8:30am-4:30pm
    Saturday By appointment only
  • General Dental Council Standards (GDC)

    There are nine principles registered dental professionals must keep to at all times.

    As a GDC registrant we must:

    1. Put patients' interests first
    2. Communicate effectively with patients
    3. Obtain valid consent
    4. Maintain and protect patients' information
    5. Have a clear and effective complaints procedure
    6. Work with colleagues in a way that is in patients' best interests
    7. Maintain, develop and work within your professional knowledge and skills
    8. Raise concerns if patients are at risk
    9. Make sure your personal behavior maintains patients’ confidence in you and the dental profession


  • Complaints Procedure

    At Nicoll's Dental Practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When a patient is not satisfied with our service at any given point, it will be dealt with courteously and promptly so that the matter is resolved as quickly as possible.


    Our aim is to react to a complaint in a way in which we would want our complaint about a service to be handled. We learn from any error and we respond to patients' concerns in a caring and sensitive way.


    Making A Complaint:

    If you wish to make a complaint or simply let us know how we could have done better, please contact John Nicoll, our Complaints Manager:

    - By telephone - 01768 867399
    - By email - nicollsdentalpractice@yahoo.co.uk
    - By letter - John Nicoll, The Old Observer House, Rowcliffe Lane, Penrith, Cumbria CA11 7BA
    - In person - At the practice


    If you contact the practice to make a complaint and the Complaints Manager is not
    available, we will arrange a convenient time for them to contact you. We will ask you for brief
    details of your complaint so that the Complaints Manager can gather any useful information
    before contacting you.


    Information for you:

    - We will acknowledge your complaint within 3 working days

    - If the complaint takes longer than expected we aim to keep you updated every 10 days


    If you are not satisfied:
    If your complaint was about your dental treatment and you are not satisfied with the result of
    our investigation, you can take up the matter with a relevant external organisation:


    For complaints about private treatment:
    Address: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ
    Telephone: 020 8253 0800

    Online: https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients


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